ABOUT SUSAN YU
40 Years of Judgment at the Frontier
Susan Yu is a Futurist, Author, Management Consultant, and the creator of the Judgment Index™ — a measurable framework for the human capabilities that remain irreplaceable in the age of AI.
She has led BA practices in transformation programs at IBM, Accenture, Westpac, Commonwealth Bank, Optus and Flexigroup. At Levande, she led the BA practice in the separation from Stockland — a complex business transformation that earned the ISG Gold Paragon Award for Excellence — and separately achieved 94.5% AI adoption across the organisation in two months.
ISG GOLD PARAGON AWARD - EXCELLENCE IN TRANSFORMATION
Recognised for leading the BA practice in Levande's separation from Stockland - one of Australia's most ambitious retirement living business transformations
94.5% GEN AI ADOPTION IN LEVANDE
Enterprise wide Copilot rollout in Levande in six months with 94.5% active usage maintaining it to 96% active usage rate 9 months later.
BOARD DIRECTOR OF IIBA AUSTRALIA CHAPTER
Thought leader of Business Analysis in Australia, positioning the BA profession for the AI era globally
LEVANDE . OPTUS . CBA . WESTPAC . FLEXIGROUP . ACCENTURE . IBM
Four decades leading BA practices in major transformation programs across telecommunication, financial services, retail and retirement living
SPEAKING & CONSULTING
Book Susan for Your Next Event or Engagement
Susan delivers keynotes, executive workshops, and transformation consulting for organisations navigating the shift to AI-augmented work. Her talk tracks are evidence-based, immediately applicable, and built on real transformation outcomes.
The Judgment Gap - What AI Cannot See
Evidence-based keynote for executive and board audiences on the measurable cost of poor judgment in AI-augmented organisations
The Four Disciplines Workshop
Half-day or full-day certified workshop delivering live Judgment Index assessment and personalised development planning.
AI-Ready Governance: Executive Alignment Workshop
Full-day facilitated workshop for CIOs, COOs and business leaders that produces a named AI governance ownership model, three prioritised governance artefacts, and a board-ready 90-day action plan.
40+
YEARS LEADING BA PRACTICES IN TRANSFORMATION
7
MAJOR ENTERPRISE TRNASFORMATION PROGRAMS
94.5%
AI ADOPTION RATE ACHIEVED AT LEVANDE
Gold
ISG PARAGON AWARD - LEVAANDE SEPARATION FROM STOCKLAND